Frequently Asked Questions...


Do you offer Online Booking?

Yes, infact we offer online booking for Philippine hotels than any other agencies in the Philippines.

How can I see how much a hotel room costs?

Once you have entered the dates of your stay, the rates will be displayed along the available room types.

What does the price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if it includes breakfast or anything else, such as taxes, are included by                     rolling your cursor over the text in the column called “Conditions”. This information will also be in your confirmation email.

Do you accept PayPal and Credit Cards?

Yes we accept credit cards payment in our office or through email link, we also do accept PayPal payments as well as bank transfer MLhuillier, Cebuana and LBC.

How do I sign up for a membership on Philbooking?

Register as a member by clicking on “Sign In/Register” from the homepage. Enter your Email and passwork, confirm receiving your registration email and complete member data to start using                                           Philbooking as a member.

What are my payment options?

You can pay for your online booking with Visa, MasterCard, BDO, BPI ChinaBank, Metrobank, PayPal, MLhuillier, Cebuana Lhuillier and LBC.

How do I book a Hotel?

For instant confirmation hotels, just click “Book Now” under any room plan to proceed to the booking information page.

How do I know my reservation is confirmed?

Once you complete your booking, you will receive an invoice that state as “HOLD’ then after that you will receive again another email that state “Confirm”.

What is a reservation confirmation e-mail? How do I use it?

The reservation confirmation e-mail represents your booking confirmation. This includes all the pertinent details relative to your hotel booking including your booking number. Print it out or save to                                       your electronic gadget and present it to your hotel upon check-in.

Is my credit card information secure?

Yes, we take this matter very seriously. To ensure your absolute security. Philbooking utilizes a secure commerce server, which fully encrypts the entire credit card number and encodes it into a                                           completely non-usable form meaning its unreadable by anyone accessing it.

What is your cancellation policy?

Cancellation policy varies per hotel. All cancellation charges shall depend on hotel.

If I pay via bank transfer, how do I know it was successful?

As soon as you have sent a copy of the deposit slip, call our customer service hotline to confirm your booking. We will subsequently send you a reservation confirmation email.

What credit cards do you accept?

Credit card transaction are managed by our payment portal partner, Global payments. Any credit card services that use Visa or MasterCard are accepted.

How do I view my current reservations?

Click on the “My Bookings’ link on the upper side of the page and select “Manage my Hotel Bookings”.